Legal

PAIA Manual

Section 51, Promotion of Access to Information Act, 2 of 2000 Last updated: 1 June 2026

This manual is published in terms of section 51 of PAIA. It assists any person who wishes to request access to records held by Duo Technology Studio (Pty) Ltd (“the Company”), and explains the procedures, fees, and grounds that apply. It also reflects our obligations as a responsible party under POPIA.

1. Introduction

This manual is published in terms of section 51 of PAIA. It assists any person who wishes to request access to records held by the Company, and explains the procedures, fees, and grounds that apply. It also reflects our obligations as a responsible party under POPIA.

2. Particulars of the Company

  • Name:Duo Technology Studio (Pty) Ltd
  • Company registration number:2025/864445/07
  • Address:10 Rokewood Road, Die Boord, Stellenbosch, Western Cape, 7613
  • Email:admin@duotechnology.co.za
  • Website:www.duotechnology.co.za

3. Information Officer

All requests under PAIA must be directed to:

4. The Section 10 Guide by the Information Regulator

The Information Regulator has compiled a guide, in terms of section 10 of PAIA, on how to use the Act. It is available from the Information Regulator:

5. Categories of Records Held by the Company

5.1 Records available in terms of other legislation

Made available in line with that legislation:

  • Companies Act, 71 of 2008 — statutory and company records
  • Tax Administration Act / Income Tax Act / VAT Act — tax records
  • Labour Relations Act and Basic Conditions of Employment Act — employment records
  • POPIA — records relating to the processing of personal information

5.2 Records available without a formal PAIA request

Automatically available, e.g. on the website or on request:

  • Company profile and marketing material
  • Standard terms and conditions
  • This PAIA Manual and our Privacy Policy

5.3 Categories of records that may be requested under PAIA

  • Corporate and statutory records — registration documents, MOI, resolutions
  • Financial records — invoices, statements, management accounts
  • Human resources records — employment contracts, payroll, leave records
  • Client and project records — agreements, briefs, designs, deliverables, correspondence
  • Supplier and contractor records — agreements and correspondence
  • IT, technical, and data records — system documentation and data-processing records

6. How to Request Access to a Record

  • Requests must be made on the prescribed form (Form 02, the PAIA Request for Access to Record) and submitted to the Information Officer at the contact details in section 3.
  • The request must provide sufficient detail to identify the record, the requester, the form of access required, and a contact address. If the request is to exercise or protect a right, the requester must identify that right and explain why the record is required.
  • As a private body, the Company is required to provide access only where the record is required for the exercise or protection of a right. There is no general “right to know.”

7. Fees

  • A requester (other than a personal requester seeking their own personal information) must pay the prescribed request fee before the request is processed.
  • Where access is granted, an access fee may be payable to cover reproduction, search, and preparation time, calculated in accordance with the PAIA Regulations.
  • The applicable amounts are those prescribed in the Regulations to PAIA, as amended from time to time, and are available from the Information Officer on request or from the Information Regulator’s website.

8. Decision Timeframes

The Information Officer will respond to a request within 30 days of receipt, either granting or refusing access (with reasons), or notifying the requester if the period is extended as permitted by PAIA.

9. Grounds for Refusal

Access may be refused on grounds set out in PAIA, including:

  • Protection of the privacy of a third party who is a natural person
  • Protection of commercial information of a third party or the Company
  • Protection of confidential information
  • Protection of records privileged from production in legal proceedings
  • Records that would, if disclosed, be likely to cause prejudice as contemplated in PAIA

10. Remedies Available

11. POPIA — Processing of Personal Information

  • Purpose of processing: to provide and manage our services, meet contractual and legal obligations, and operate our business (see our Privacy Policy).
  • Categories of data subjects: clients, prospective clients, suppliers, employees, job applicants, and website visitors.
  • Categories of personal information: as set out in our Privacy Policy.
  • Recipients: operators and service providers, professional advisors, and regulators where required by law.
  • Cross-border transfers: where service providers process information outside South Africa, in line with section 72 of POPIA.
  • Security safeguards: appropriate technical and organisational measures as described in our Privacy Policy.

12. Availability of This Manual

This manual is available on our website at www.duotechnology.co.za, at our office on request, and from the Information Officer on request.

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